Support

Contact Us

If you run into any issue, want to share feedback, or need help with subscriptions, refunds, or your account, please reach out via email. Please include your Apple ID email and a short description of the problem (screenshots are very helpful).

• Support Email: huangxiuqinapple@sina.com
• Developer: KW Studio
• App Name: SuperEgo
• App Version: 1.0

For account deletion or data export/erasure requests (GDPR / CCPA / PIPL), please put “Account Request” in the subject line so we can prioritize it.

Frequently Asked Questions

1. How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone, go to Settings → your name → Subscriptions → SuperEgo and tap Cancel Subscription. You will keep access until the end of the current billing period. For refunds, please submit a request at reportaproblem.apple.com.

2. Why does the app still show “Free” after I subscribed?

After purchasing or restoring, please return to the app and either pull to refresh or fully relaunch the app so it can re-sync the subscription status from our backend. To restore a subscription on a new device, tap Profile → Restore Purchases.

3. Do you collect my data?

We do not track you across other apps or websites, nor do we collect personal data directly on the device. For full details on data handling, third-party sharing, and storage locations, see our Privacy Policy.

4. How do I delete my account or data?

In the app, go to Profile → Settings → Account → Delete Account. After confirmation, your server-side data will be removed within 7 business days; the on-device cache is wiped immediately. Your Apple ID credential is managed by Apple — to fully revoke this app’s access, remove it from your Apple ID settings.

5. Which devices are supported?

Requires iOS 17.0 or later. Works on iPhone and iPad, including the iPhone Duo foldable and iPad multitasking. HealthKit features require a HealthKit-capable device (most iPhones).

6. My tasks are not saving / syncing.

1. Make sure you have an internet connection.
2. Pull to refresh on the Home screen.
3. Force-quit and relaunch the app.
4. If the issue persists, please email us with the approximate time.

7. My Widget shows no data.

Widget data is synced when the app is in the foreground. Open the app once on the Home screen; data will then sync to the Widget. iOS imposes its own limits on Widget refresh frequency — this is normal system behavior.

Subscriptions & Pricing

• Monthly plan: renews automatically each month. Manage or cancel anytime in your Apple ID settings.
• Annual plan: renews automatically each year. Better value than the monthly plan.
• Free trial: first month or 3 days free, when offered. You can cancel during the trial without being charged.

Actual prices are shown in the App Store. Your subscription renews automatically unless cancelled at least 24 hours before the end of the current period.

Feedback & Suggestions

We value your feedback. If you have a feature suggestion, a bug to report, or an experience to share, please email us directly. Good feedback often makes it into the next release.